Frequently Asked Questions

What are the fees?

The fee for standard consultations (50+ mins) is $175.00. Rebates are eligible for Medicare funding (rebate is $96.65) with referral from your GP. Fees are payable at the time of the consultation or via invoice.

What is your cancellation policy?

We require 24 hours’ notice of any need to change or cancel an appointment. An administrative fee of $120.00 will be charged for non-attendance or cancellation with less than 24 hours’ notice. Please note that Medicare and private health funds will not cover fees incurred for late cancellations or missed appointments.

Do you provide letters or reports to other stakeholders?

Letters and Psychological Reports are billed according to the amount of time required to complete them. Letters and Psychological Reports do not attract a Medicare rebate and are usually not claimable as a private health fund rebate. Invoices for letters and reports will be emailed upon completion of your report.

Do you collaborate with other stakeholders?

Yes, if there is written consent from you that we can share information with other stakeholders.

Do you keep everything confidential?

All information you discuss will remain confidential and secure except it is subpoenaed by court, failure to disclose the information would place you or another person at risk, prior approval and written consent from you to share information with another stakeholder or case reviews mandated by Medicare (every six sessions).

Do you do cognitive assessments?

Natalie does not currently offer psychoeducational assessments.

Do you do diagnosis for neurodiversity?

No, but Natalie can help assist in screening and gathering information, as well as intervention.

Do you take on NDIS clients?

Natalie currently does not take on NDIS clients; however this is something she will offer in 2025.

What is the average waitlist time?

There is no current waitlist.

What are your hours of operation?

Currently Vibe only operates on Wednesdays between 8am and 6pm.

What is my family member does not want to engage?

It is critical that the family member you would like to attend the appointment, whether it is your child, teenager or partner, is consenting to the process.

What services don’t you provide?

Court reports, family law court matters, psychoeducational assessments, complex case management and crisis support.